Spokesperson for the Department, Joseph Chauwa, told MBC that people are no longer travelling to Blantyre to process the documents. Chauwa said the development means the reforms the department is implementing, are bearing fruit.
“One of our critical reform areas is to bring our services closer to the people as Immigration and it is also our responsibility and mandate to issue official travel documents to people. So the opening of Mlambe one stop centre in Mangochi has significantly reduced congestion at our Blantyre offices,” said Chauwa.
Chauwa further said the opening of the Mlambe One Stop Service Centre has also reduced costs on the part of those seeking travel documents. He noted that previously people would travel as far as Ntcheu just to get a passport in Blantyre but now there’s much convenience with the opening of Mlambe One Stop Centre in Mangochi.
“I can confidently say the pressure is significantly reduced. Blantyre office is now serving Blantyre and some surrounding districts such as Mwanza and Chikwawa while Mangochi is servicing eastern region and surrounding areas there. So the Mlambe One Stop Service Centre is really having a positive impact by reducing costs incurred and time taken to get official travel documents.’