"The judges were especially impressed by how Ecobank’s state-of-the-art products, services, functionality and constant innovations provide 24/7 convenience, accessibility and affordability to meet the evolving needs and expectations of its customers across 33 African countries,said the bank's group communications officer Mireille Bokpe-Anoumou, said on Tuesday.
"Whilst also successfully driving financial inclusion, Ecobank was also nominated for African Bank of the Year in the Awards," she said.
The Award ceremony was heldMonday night in Malabo, Equatorial Guinea.
Ade Ayeyemi, Group CEO of Ecobank said: “We are honored to be recognized as Africa’s Best Retail Bank. This is testament to the success of our digital strategy and pan-African presence as we continue to drive financial integration, inclusive banking and playing a catalytic role in the transformation of Africa.”
“We are constantly innovating to meet the needs of Africans, from our multi-functional Ecobank Mobile App, which has changed banking in Africa, to our KYC-lite Xpress account opening for the unbanked and the under-banked, and our Rapid transfer App, for cross-border remittances to Africa at minimal or no cost," Ayeyeni said.
"Our Xpress Point agencies further deliver face-to-face banking to thousands in local communities. The traditional banking model is changing and Ecobank will continue to play a pivotal and pioneering role in meeting the banking needs of millions of Africans.”
Nana Araba Abban, acting Group Executive, Consumer Bank said: “Ecobank is making banking accessible, convenient and affordable, and we are continuing to broaden our innovative range of best-in-class products, services and functionality to enrich our customers’ experience and stay a step ahead of their evolving needs and expectations.
"To win the prestigious ‘Best Retail Bank’ Award two years running strongly indicates that our strategy and service is working for ever increasing numbers of sub-Saharan Africans across our pan-African footprint," she added.
Incorporated in Lomé, Togo in 1988, Ecobank Transnational Incorporated (‘ETI’)is the parent company of the leading independent pan-African banking group, Ecobank. It currently has a presence in 36 African countries, including Malawi.
The Group employs 16,386 people in 40 different countries in over 888 branches and offices. Ecobank is a full-service bank providing wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organisations, medium, small and micro businesses and individuals.