The Commission said in a statement it had received complaints from people who accessed passenger and baggage transportation services from Intercape Bus Company, Jobella Star Bus Services and Taqwa Bus services that they are “engaging in unconscionable conduct in the trade of goods and services.”
The complaints CFTC received mainly border on the following aspects:
. Customer’s goods getting lost in transit and the bus companies denying liability for the same.
.Customers’ goods broken or damaged in transit, and the bus companies denying liability for the same and
. Improper handling of passengers, particularly not attending to their physical or healthy situation during trips.
The government-funded Commission said that the bus operators have “demonstrated unwillingness to provide satisfactory assistance to the affected travelers when they presented their complaints to their respective offices.”
The Commission has called for submissions from all interested parties and the general public on any information of evidence regarding their experiences with the bus operators.
“The Commission is interested in these cases as they raise serious concerns under Competition and Fair Trading Act (CFTA) and the Consumer Protection Act (CPA) which, among others things, prohibit suppliers of goods and services from engaging in unconscionable conduct,” it said, adding that:”Submissions should include on particular unfair conduct experienced., the evidence of travel and the goods deposited with the carrier.”
The conduct by the said bus companies appear to amount to a violation of section 43(1)(g) of the CFTA which states that “ a person shall not, in relation to a consumer, engage in unconscionable conduct in the trade of goods and services.”
The Commission said that the bus operators have demonstrated unwillingness to provide satisfactory assistance to the affected travelers when they presented their complaints to their respective offices.
The Commission is mandated to regulate, monitor, control and prevent acts or behavior which is likely to adversely affect competition and fair trading in Malawi.
It has previously fined scores of errant businesses in Malawi.