TNM Chief Officer-Consumer Services Daniel Makata said the new exciting partnership aims to provide convenience to TNM’s mobile money customers by enabling them to experience and enjoy both worlds of mobile and digital banking.
He said the partnership makes financial inclusion universal through a combination of mobile and digital banking tools as, Mpamba customers will be able to transact even during odd hours when conventional Mpamba street agents and outlets have retired. The new service also empowers other non-FMB and TNM customers to access the bank’s digital banking platforms.
“The partnership establishes FMB as one of the channels for the cash-out service for TNM mobile money, Mpamba. Through any FMB ATM, Mpamba customers will be able to withdraw money from their Mpamba wallets regardless of whether they are FMB or non-FMB customers. The service provides convenience by enabling customers with access to cash at any time and location as long as there’s an FMB ATM,” he said.
“The voucher can be redeemed by any customer regardless of whether they are on TNM or not on Mpamba and whether or not they are FMB customers. Anyone can redeem a voucher at the ATM. However, the sender is always a Mpamba user,” he added.
In her remarks FMB Head of Marketing Slyvia Mataka said the bank is delighted to be in this partnership as it is in line with its quest to extend its digital platforms all bankable communities in the country thereby fulfilling the financial inclusion agenda.
“At FMB, we strongly believe in developing partnerships that enable both our customers and non-customers take advantage of the technological advancements we have made through provision of various platforms that allow people to do transactions around the clock. This partnership with TNM is a testimony to that, and we are positive this will create lots of excitement to customers,” said Mataka.
“The agreement between FMB and TNM gives TNM customers a chance transact any day of the week and at their most convenient time, making their life simple for them”, added Mataka.
The partnership is effective from July, 2017.